PLEASE NOTE: This policy is only valid for online purchases of furniture via www.safariofficefurniture.com.
1. All orders that is shipped to non landed homes or shop-lot price from RM120.
2. We do not offer shipping to any international countries.
3. All orders should include a daytime delivery address and contact details.
IMPORTANT: All payments from this online store will appear on your credit card statement as Safari Office Furniture Sdn Bhd.
DELIVERY DETAILS
1. All delivery times are indications only (as provided by service provider)
2. Indication of time will take place once goods are packed and dispatched from Safari Office Furniture.
3. Delays in shipment may occur when a specific product is out of stock or temporarily unavailable from our suppliers. You will be advised via email of any substantial delay.
4. In the event of your ordered items are in-stock and some are being substantially delayed, we will contact you with the option to split your shipment. Additional freight charges may apply.
5. Delivery times may vary, particularly for remote locations.
6. The delivery times mentioned are an indicative time for delivery from when your orders are being shipped from Safari Office Furniture.
7. Once your order has been dispatched from Safari Office Furniture, we are unable to change the delivery address or redirect it to another address.
DELIVERY TIME DURATION
1. Custom-Made Furniture will take 2 - 4 weeks to deliver.
2. Ready-Stock Furniture will take within 1 week to deliver.
REFUND POLICY
● If products purchased on www.safariofficefurniture.com has failed to deliver the Goods in accordance with the Contract or within a reasonable time, the Customer shall be entitled, by serving written notice on www.safariofficefurniture.com, to demand performance within a specified time thereafter, which shall be at least 14 days. If www.safariofficefurniture.com fails to do so within the specified time, the Customer shall be entitled to terminate the Contract in respect of the undelivered Goods and claim Full Refund on the specific item not delivered as a result of www.safariofficefurniture.com’s non-performance, which was foreseeable at the time of conclusion of the Contract and resulting from the usual course of events.
Return & Exchange Policy
PLEASE NOTE: This policy is only valid for online and in store purchases of furniture via www.safariofficefurniture.com.
RETURNS
● Products purchased on www.safariofficefurniture.com can be returned under the circumstance that they had informed Safari Office Furniture within the 48 hours timeframe.
● How to return:-
● Email us at support@safariofficesystem.com OR whatsapp us at 012-9210819. with the following information:-
● Order Number
● Reason for Return
1. We will respond within two (2) business days with confirmation whether the products were bought from us and can be accepted for return.
2. Should you qualify for the Returns Policy outlined below, a Return Authorisation Number will be provided to you.
3. Once confirmation has been received on your end, kindly pack and deliver your purchased goods to: Safari Office Furniture Sdn Bhd
EXCHANGE
1. Products purchased on www.safariofficefurniture.com can be exchanged under the circumstance of our furniture being damaged by our team or a manufacturing defect within Our time frame that is given by our team.
How to exchange:-
2. Email us at support@safariofficesystem.com OR whatsapp us at 012-9210819 with the following information:-
● Order Number
● Request for Exchange
3. We will respond within two (2) business days with confirmation whether the products were bought from us and can be accepted for exchange.
4. Should you qualify for the exchange, an authorisation number will be provided to you.
5. Once confirmation has been received on your end, kindly pack and deliver your purchased goods to: Safari Office Furniture Sdn Bhd
IMPORTANT NOTE:
1. Once the product has been received and assessed to meet the criteria of our returns policy, we will process the exchange or refund.
RETURNS POLICY
1. Products cannot be returned unless they are damaged by our company or a manufacturing defect.
2. In order to exchange the damaged goods please contact our team at support@safariofficesystem.com or whatsapp us at 012-8210819 within 48 hours.
